Help Centre

Frequently Asked Questions.

Everything you need to know about our trees, ordering process, shipping, and trade program.

About Our Trees

Our faux trees are designed to bring a refined, natural presence to interiors, with careful attention to silhouette, branching, leaf shape, and overall proportion. Once unpacked and styled, each piece is intended to feel fuller, softer, and more naturally composed within the space.

Yes. Our trees require simple assembly after delivery, but the process is quick and straightforward. Clear instructions are provided, and each piece is designed to be assembled with ease. Once set up, the branches and leaves can be gently adjusted by hand to achieve a fuller, more natural appearance.

We do our best to represent each product as accurately as possible. Because styling, shaping, and screen display may vary, slight visual differences can occur. Gentle shaping after unpacking will help achieve the intended look.

Decorative planters can be purchased separately. If needed, you can add a planter directly on the product page when placing your order. Product details will indicate what is included with each item.

We recommend reviewing both the listed height and overall spread of each piece, then comparing those dimensions with your room, ceiling height, and surrounding furniture. For larger interiors such as entryways, hospitality spaces, or open-plan rooms, taller and fuller silhouettes often create the most balanced result.

Materials & Care

Our products are made from carefully selected materials chosen for their appearance, durability, and practicality in interior settings. We focus on creating pieces that feel visually refined while remaining easy to maintain in everyday use.

Our products are made with durable, non-toxic materials intended for interior environments. They are designed to offer both visual quality and practical everyday use in homes, hospitality spaces, and commercial settings.

Our products are made with water-resistant and flame-retardant materials and may be suitable for selected covered outdoor settings. For the best long-term appearance, we recommend avoiding prolonged exposure to strong sun, heavy rain, and extreme weather conditions. Please refer to the individual product page for intended use.

Our faux trees require minimal maintenance. We recommend occasional dusting with a soft cloth, feather duster, or gentle air blower. Simple reshaping from time to time will also help maintain a natural, well-styled appearance.

Ordering & Shipping

Shipping times vary depending on the product, destination, and order size. Estimated delivery details are shown during the ordering process, and our team can also assist with lead time questions before purchase.

Shipping availability depends on the destination and order requirements. If you are placing an international, trade, or project order, please contact us so we can advise on the best shipping arrangement.

Our trees are packed securely to help protect the branches, leaves, and structure during transit. This is why light assembly and styling are required after delivery, allowing the piece to regain its intended shape once unpacked.

If your order arrives with visible damage or there is an issue with the item received, please contact us as soon as possible with your order details and photos of the product and packaging. Our team will review the issue and assist you promptly.

Trade & Projects

Yes. We welcome inquiries from interior designers, retailers, hospitality groups, and commercial buyers. Our trade program is designed to support sourcing for larger projects and repeat business.

Yes. Our collections are suitable for residential, hospitality, retail, and commercial environments. If you are sourcing for a design project, showroom, hotel, restaurant, or other larger-scale space, our team can help with product recommendations and order support.

For selected projects, we may be able to support larger quantity requests or sourcing needs. Please contact us with your project details, quantities, and timeline so we can better advise.

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