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Ships in 3–5 Business Days
Most standard orders are prepared and dispatched within 3–5 business days.
Shipping & Returns
Carefully Packed. Clearly Delivered.
We carefully pack and ship Verdant Nest faux trees and artificial greenery to help each piece arrive safely and ready to style. Below are the key details for shipping, delivery, returns, and damaged shipments.
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30-Day Return Window
Eligible unused items may be returned within 30 days of delivery.
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Damage Support Within 48 Hours
If your order arrives damaged, contact us within 48 hours with photos and your order number.
Shipping Overview
From order preparation to final delivery, our shipping process is designed to protect oversized greenery and provide clear updates along the way.
Processing Time
Standard orders usually ship within 3–5 business days. Oversized trees, custom requests, and trade orders may require 10–15 business days for preparation.
Delivery Time
Delivery typically takes 5–10 business days after shipment, depending on product size, destination, and carrier availability.
Tracking Updates
Once your order ships, tracking information will be sent by email so you can follow your delivery status.
How Delivery Works
Larger faux trees may require special handling, freight delivery, or appointment scheduling depending on height, quantity, and destination.
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Order Confirmation
After your order is placed, you will receive an order confirmation by email.
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Careful Preparation
Your faux tree or greenery piece is checked, protected, and packed for safe transit.
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Carrier Pickup
Orders ship by parcel carrier or freight service depending on size and destination.
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Delivery
Oversized trees, especially pieces over 7 ft, may require freight delivery and appointment scheduling.
Protective Packaging for Every Piece
Each tree is individually wrapped with protective materials and packed in a reinforced carton. Branches and leaves are secured to help reduce movement during transit.
Commercial or multi-piece orders may ship on pallets with additional corner and carton protection.
Returns & Exchanges
We want every piece to arrive as expected. Please review eligibility before starting a return.
Eligible Returns
We accept returns within 30 days of delivery for eligible items in original, unused condition and original packaging.
To start a return, please email hello@verdantnestdecor.com with your order number and reason for return. Our team will review your request and provide return instructions.
Not Eligible for Return
Custom orders, final sale items, used products, altered items, or products damaged after delivery are not eligible for return.
Return shipping costs may apply unless the item arrived damaged or incorrect.
If Your Order Arrives Damaged
If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number, photos of the packaging, photos of the damaged item, and a brief description of the issue.
Once reviewed, we will help arrange a replacement, repair solution, or refund when applicable.
✓ Order number
✓ Photos of outer packaging
✓ Photos of damaged item
✓ Brief issue description
Still have a shipping question?
Our team is here to help with delivery timelines, oversized items, trade orders, and return questions.