Our Promise

Lifetime Craftsmanship
Guarantee.

Built once. Built to last. Backed for life.

Every Verdant Nest tree is built to live alongside you. Our Lifetime Craftsmanship Guarantee is our promise that the materials, construction, and finish will hold up — so you can buy with confidence and enjoy a tree that stays beautiful over time.

What We Guarantee

Built to Hold Up.

Trunk Stability

Protection against manufacturing and craftsmanship defects that affect trunk stability.

Branch Assembly

Coverage for branch assembly defects, including attachment strength and structural integrity.

Foliage Attachment

Guarantee for foliage attachment and materials that affect the look and longevity of your tree.

Decorative Planters

Protection for the integrity and craftsmanship of decorative planters supplied by Verdant Nest.

What’s Not Covered

Clear Boundaries.

Outdoor Exposure

Damage from outdoor exposure beyond covered-area use or prolonged direct weather contact.

Physical Damage

Damage caused by moving, impact, misuse, improper storage, or accidental breakage.

Natural Fading

Color changes from prolonged direct sunlight or harsh environmental conditions.

Alterations

Alterations, modifications, or repairs made outside our studio or support guidance.

Normal Wear

Normal wear and tear consistent with regular indoor use over time.

How to Make a Claim

Simple, Human Support.

We’re here to help and make the process straightforward.

01

Reach Out

Email our support team with your order number and clear photos of the issue.

02

We Review

We review your claim and respond with next steps, typically within one business day.

03

We Make It Right

Where appropriate, we repair, replace parts, or provide a replacement solution.

Contact Support →

We typically respond within one business day.